Operations Associate

NRC Health helps healthcare organizations deeply understand the people they serve and turning that “Human Understanding” into meaningful action. At its core, our work is about helping organizations build trust, improve engagement, and advance better outcomes.

Our associates. . .

• Make a Meaningful Difference - Serve with purpose, care, and follow-through. 
• Move with Urgency and Precision - Act quickly, thoughtfully, and with discipline.
• Own the Outcome - Measure impact, follow through, and deliver results.
• Win as One Team - Work across boundaries as one team with one culture.
• Build What Healthcare Values - Innovate for the complexity of healthcare. 

Why NRC Health? We know our associates do their best work when they feel supported both personally and professionally. That's why we offer benefits designed to help you thrive:

• Flexible Paid Time Off program
• Paid Volunteer Time Off
• Up to 12 weeks of paid parental and emergency leave
• Comprehensive medical, dental, and vision coverage
• Wellness program and financial coaching
• Professional growth and career development opportunities

Who we want

• Are you highly motivated with a strong attention to detail? 

• Do you appreciate a variety in your work? 

• Do you pick up tasks quickly and adapt to change easily? 

What you will do

The primary purpose of the Operations Associate is to support survey production and data collection across multiple methodologies. This role covers the full lifecycle of the mail survey process. You'll print and quality-check surveys, prepare and process them using specialized equipment, and open, scan, and review surveys as they come back in. This team is always looking for better ways to serve our customers, so you may also take part in process reviews and other specialized projects.  

What you need

• High school diploma 

• Hand/eye coordination, visual acuity 
• The work is performed primarily in a standing and active environment. Associates should be able to stand, walk, and move continuously for the majority of their scheduled shift.

Compensation

In the spirit of pay transparency, we are excited to share the hourly range for this position is $18-$22.50 an hour, exclusive of fringe benefits or potential bonuses. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.

In general, NRC Health’s positions are closed within 45 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.

Inclusion & Belonging

At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.

Have Purpose. Think Boldly. Feel Connected. Be Understood.