Regional Area General Services Coordinator-North

Hdbc

Nigeria2d ago

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Key details

Location
Nigeria
Work style
Onsite
Level
Senior
Job type
Full-time
Experience
8–12 yrs
Function
Operations & Strategy
Focus area
other
Posted
2d ago

Skills

building maintenancecctvoperational risk management

About the role

Duties & Responsibilities

  • Supervise, monitor, and ensure the maintenance of a world-class branch ambience across the region, including neat facades, functional facilities, and consistent internal and external aesthetics. Coordinate and track environmental upgrades, branch face-lifting, and ambience improvement initiatives through the respective AGSMs to reinforce the Bank's corporate image, brand standards, and customer experience.
  • Provide regional oversight for the planning, coordination, and execution of new branch construction, renovations, adaptations, relocations, refurbishments, ATM kiosks and galleries, cladding works, and other property improvement projects. Monitor AGSMs and relevant project teams to ensure timely delivery, quality assurance, adherence to approved specifications, scope, budgets, and effective handover for operational take-off.
  • Oversee preventive and corrective maintenance for civil infrastructure, including roof repairs, ceiling replacements, counters, tiling, septic systems, canopy installations, and branch repainting. Supervise vendors and contractors handling building maintenance and ensure adherence to SLAs.
  • Supervise and ensure the maintenance and installation of critical systems, including generators, transformers, inverters, batteries, UPS, CCTV, fire systems, panic alarms, and air-conditioning units. Ensure full functionality of IT communication masts and safety devices (lightning/thunder arrestors, extinguishers, FM 200) in conjunction with other stakeholders.
  • Monitor the availability, functionality, maintenance, and replacement of branch operational tools and equipment, including note counting/sorting machines, rate boards, FX boards, internal and external signage, regulatory signage, and other General Services or engineering-related items. Ensure AGSMs liaise with the appropriate stakeholders for timely intervention and compliance with approved standards.
  • Serve as the regional coordination and escalation point between AGSMs and key internal stakeholders such as Procurement, CECM, BOSG, and Compliance to resolve escalated issues and improve turnaround time (TAT). Promote operational efficiency and enhance the branch/SBU support experience through timely service delivery.
  • Coordinate

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