RENTAL ASSISTANT

Custom Truck One Source (CTOS)11102 261 Street, Acheson, AB T7X 6C7

Extraordinary People. Exciting Possibilities. Great Opportunity.

At Custom Truck One Source (CTOS), we provide specialized truck and heavy equipment solutions across North America. Through equipment sales, rentals, service, parts, customization, financing, and asset management, we help customers succeed while creating rewarding career opportunities for our employees.

We are seeking a highly organized and customer-focused Rental Assistant to join our team in Acheson, Alberta. This role is critical to supporting our Rental and Sales operations by ensuring contracts, documentation, inventory coordination, and customer communications are handled accurately and efficiently.

If you enjoy working in a fast-paced environment, thrive on organization and attention to detail, and want to be part of a growing industry leader, we encourage you to apply.

The Ideal Candidate

You are a proactive and detail-oriented professional with strong administrative and customer service skills. You enjoy working collaboratively across departments, balancing multiple priorities, and delivering exceptional support to both internal teams and customers. Experience in equipment rental, heavy equipment, trucking, construction, or dealership operations is highly valued.

Key Responsibilities

• Support day-to-day administrative functions for the Rental and Sales departments.
• Manage rental contracts and related documentation, ensuring timely and accurate processing.
• Verify and maintain customer insurance documentation for rental equipment.
• Coordinate rental and sales paperwork to ensure smooth transaction completion.
• Track equipment maintenance and repair downtime.
• Communicate professionally with customers regarding rental agreements, equipment status, and documentation requirements.
• Coordinate with Rental, Sales, Parts, Service, Body Shop, and Accounting teams to ensure equipment availability.
• Attend daily inventory meetings and maintain awareness of equipment availability and timelines.
• Process equipment check-in and check-out activities.
• Prepare reports, schedules, and operational documentation as needed.
• Coordinate freight and transportation paperwork for inbound and outbound equipment.
• Identify opportunities to improve processes and administrative efficiencies.

Qualifications

Required

• 2+ years of administrative, customer service, rental coordination, dealership, or related experience.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.

Preferred

• Experience in heavy equipment, truck, construction equipment, rental, dealership, or industrial service environments.
• Experience processing contracts, insurance documentation, or fleet-related paperwork.
• Post-secondary education in Business Administration or a related field.

Why Join CTOS?

• Comprehensive benefits package
• Career growth opportunities
• Stable and growing company
• Collaborative team environment
• Industry-leading equipment and customer base