SAP Service Consultant

KION

Gustavo Adolfo Madero, Mexico2w ago

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Key details

Location
Gustavo Adolfo Madero, Mexico
Work style
Onsite
Level
Senior
Job type
Full-time
Experience
5–8 yrs
Function
Operations & Strategy
Focus area
other
Posted
2w ago

Skills

customer serviceerpsapsap s/4hana

About the role

SAP AfterSales Service Consultant responsible for managing the configuration changes, and enhancements of our SAP System support our Customer Service Organisation.

We offer:

To be successful in this role, your proven track record will enable you to deliver against the following key performance areas: 

 

  • Design, Customizing and implement core functionalities of SAP CS/PM and/or SD Modul in AfterSales Service Area automotive – Also SAP Power User in the named Modules are welcome. 

  • Work on roll-out and implementation of new business applications and functionality within the named SAP Modules 

  • Responsible for successful implementation, including providing functional expertise, guidance, presentation, and instruction on SAP products to clients. 

  • Knowledge and experience of technical AfterSales Service processes in SAP mainly: Orders, Notifications, Equipments and functional locations structures (including classifications, Measurement Points, etc.), contracts, maintenance Planning. 

  • Facilitates the gathering of requirements, designing, implementing, and supporting SAP AfterSales Service to enhance the clients’ business functionality and performance. 

  • Participates in meetings and build trust with internal business customers, understand business objectives, and seeks alignment. 

  • Engage with Key Users and Business partners to identify and validate requirements and translate to solution design.  

  • Analyzes and develops functional specifications and communicates to technical developers to develop the required solutions in the most efficient way. 

  • Monitor and present periodic status to stakeholders.  

  • Monitor Risks / Issues and prepare appropriate mitigation plans. 

  • Ensure best practices are followed and required processes and specifications are documented. 

Tasks and Qualifications:

Qualifications:  

  • Bachelor’s degree in Computer Science, MIS, Engineering, or similar field. 

  • 5+ years of experience in SAP CS/PM or SD or similar SAP modules is a must.  

  • Experience working in S/4HANA implementation projects.  

  • Strong functional knowledge on the SAP ERP, and overall SAP functional knowledge (integration with other components / modules SD, PM, MM) required.  

  • Good knowledge of principle AfterSales Processes and objects (Orders, Contracts, Equipment and functional location) and their processes behind. 

  • Experience in working with global teams including Cross Business and Processes.  

  • Experience in setting up and maintaining ALE and IDOC Scenarios 

  • Strong communication skills (English required C1/C2).  

  • Resume/CV must be submitted in English. 

  • Willingness to travel up to 10% internationally. 

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