Service Associate
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Key details
- Location
- Huntington, IN, United States
- Work style
- Onsite
- Level
- Entry level
- Job type
- Full-time
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 5d ago
Skills
About the role
Description
This position handles routine financial transactions and assists customers with a variety of service requests. This role will:
· Perform traditional teller transactions
· Answer and direct incoming phone calls
· Assist customers with online and mobile banking
· Process stop payments and check orders
· Proactively establish rapport with clients
· Identify customers’ needs, suggest and explain solutions
· Understand, promote and advise on the bank’s products, services and electronic delivery channels
· Answer customers’ questions and resolve customer problems confidently
· Maintain a professional manner and appearance
· Maintain a high level of confidentiality concerning customers’ accounts and information
· Assist other departments as necessary
Full Time: 40 hours/ week
Monday - Friday 8:15 AM – 5:00 PM
Rotating Fridays until 6:00 PM
Saturday (rotating) 8:15 AM – 12:00 PM
Requirements
· High school or equivalent (required)
· Banking experience (preferred)
· Sales or customer service experience
· Technology proficiency
· Attention to detail
· Ability to work well with others in a team environment
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