Service Supervisor - Texas

Service Supervisor

Job Description

Department: Field Operations

Job Status: Full-Time

FLSA Status: Salary, Non-Exempt

Reports To: Fleet Manager

Location: Multiple states within the U.S.

Amount of Travel Required: 95%

Work Schedule:

• Rotational - 2 weeks on 2 weeks off
• Thursday - Wednesday shift

Positions Supervised: Equipment Operators, Electronics Technicians Mechanics, and MV Electricians.

POSITION SUMMARY: Service Supervisors (SS) will collaborate with Fleet Managers to effectively coordinate daily workflow, delegate roles among operators, and conduct MIRU/RDMO activities. They are responsible for supervising all aspects of the company's field service operations and achievement of crew, regional and corporate objectives, in accordance with applicable governmental laws and regulations within the scope of the company's safety policies. SSs are ambassadors of EWSO culture, safety, and ethics. They are fully aware of the company’s goals and objectives ideals and help communicate these to the fleet.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")

• Participates in company safety initiatives including daily programs (written documentation, observations, etc.) and adheres to policies and procedures to ensure the wellbeing of all employees and drive operational excellence.
• Works as a team to communicate, collaborate, and create strong alignment internally and externally with our partners.
• Complies with all government, industry and EWSO regulations and standards to ensure a healthy and safe work environment for all employees.
• Supervises field personnel, ensuring they are fit for duty, assigning work, and ensuring the completion of that work in a safe and efficient manner.
• Ensures necessary equipment is prepared for the job and safety, and equipment inspections are conducted in a timely and accurate manner.
• Supervises and ensures the completion of Job Safety Analysis (JSA) forms, job safety checklist forms, and stop-work order forms.
• Maintains close customer contact ensuring a high level of service.
• Demonstrates financial responsibility in adherence to the Company's travel and entertainment policy.
• Creates a diverse, inclusive, and safe work environment where employees of all backgrounds feel included, and their contributions valued.
• Performs other related duties as assigned to assist with successful business operations and business continuity.
• Complete involvement in logistical, coordination, pad layouts for planning for pad moves and execution. Attend all meetings involved in the pad move planning and preparation.

Qualifications

POSITION REQUIREMENTS

• Must be legally authorized to work in the United States without the need for sponsorship.
• Must be at least 18 years of age or older.
• Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
• Valid U.S. Driver’s License required. Most employment is contingent upon meeting company driving standards, including 3-year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
• Daily overtime required and in-person, predictable attendance.
• Proficient in reading, writing, and comprehending English.

EDUCATION/EXPERIENCE LEVEL:

• U.S. High School Diploma or GED required.
• Proficient in Microsoft Office products.
• 2-5 years in a Lead/Supervisory Hydraulic Fracturing experience or minimum of 6 months experience within an EWSO EO Lead role.
• Demonstrated ability to prove high aptitude in technical skillsets and competencies as listed below.
• Understanding how to navigate through EWSO platforms (Power Bi, Asset Manager, Move App).

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES:

• Ability to attend, participate, and successfully complete the scheduled New Hire Safety training, including but not limited to H2S, Powered Industrial, and basic First Aid and CPR training.
• Attends and successfully completes annual safety and operations recertification training.
• Ability to work a minimum of 12-hour shifts for 14 consecutive days.
• High mechanical and mathematical aptitude.
• Ability to successfully work within a team environment to complete assigned tasks.
• Ability to receive instruction well and provide coaching and constructive feedback in interactions with other employees in a positive manner, within the framework of assigned work groups.
• Ability to learn in a fast-paced environment, adapt to change and receptive to new instructions.
• Fully knowledgeable, compliant and take initiative to promote and work with digital platforms including Active Learner, Paycom, KPA, and other company mandated systems.
• Ability to effectively supervise others towards project completion.
• Ability to effectively build relationships with customers and co-workers at the Field level.
• Ability to deal proactively with work-related problems.
• Ability to communicate effectively and concisely, both verbally and written.
• Ability to make critical decisions aligned with company objectives and goals.

Additionally, a Service Supervisor (SS) will display a high proficiency in the below competencies:

Professional: A SS is an autonomous leader and is responsible for the safety and professional development of himself/herself and the crew. SSs will demonstrate the highest standards of safety and quality in all activities while diligently following prescribed Best Practices. SSs lead by example and visibly demonstrate the EWSO PRISM culture and CARE values, striving to create a work environment to nurture these values. The SS should be familiar with the terms of the service agreement and job schedule to provide a high degree of reliability and operational excellence to our customers.

Operational: SS will ensure all crew needs are met in a timely manner including required training, PPE, scheduling issues, pay issues, etc. SS will plan and coordinate all crew movement to and from location using appropriate journey management practices. SS understands and is accountable for the timely and accurate submission of all required data for successful job completion and HSE compliance; and utilizes this data and digital platforms to improve fleet performance. The SS understands EWSO equipment use, configuration, spotting requirements, will aid Field Supervisors in move planning and is knowledgeable in the following key areas:

• Critical Spares, and Inventory Management (including financial impacts).
• Customer Interaction, relationship, and engagement.
• Move process and communication strategy.
• Specific knowledge of all equipment (rates, equipment pressures, pump curves, etc.).
• Full understanding of company goals; aids FS in stewarding crew's and individual goals.
• Assessing and monitoring progression of the crew (perform bi-monthly assessment).

Leadership: The SS will serve as an example and a general mentor to the entire crew. They will directly mentor EO Leads (EOLs) on the continued development of the crew and their progression as well as coach and support the EOL’s mentorship of assigned EO3s. SSs will attend and apply Leadership and Management training provided by the company.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.