Software Support Analyst I
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Key details
- Location
- Piney, AR, United States
- Work style
- Onsite
- Level
- Entry level
- Job type
- Full-time
- Experience
- 2–5 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
technical supporttroubleshooting
About the role
JOB TITLE: Software Support Analyst I
FLSA STATUS: Non-Exempt
REPORTS TO: Team Lead or Support Manager
JOB LOCATION: Piney Flats, TN
TRAVEL: 5-10% travel required
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- High school diploma or equivalent
- Two (2) years related experience
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
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