Surveillance Operator (Swing Shift or Overnight Shift)

Help protect the people, property, and experiences that define Nemacolin's luxury resort environment. As an Overnight Surveillance Operator, you will serve as a critical part of the resort's safety and security operations by monitoring surveillance systems, supporting emergency response efforts, documenting incidents, and maintaining continuous communication with security personnel and resort leadership. Working independently during overnight hours, you will play an essential role in preserving a safe, secure, and welcoming environment for guests and associates alike.

Swing Shift

Swing shift schedules may include 6:00 a.m. to 2:30 p.m. or 2:00 p.m. to 10:30 p.m., or 10:00 p.m. to 6:30 a.m based on operational needs and business demands.

Overnight Shift

Overnight shift hours are 10:00 p.m. to 6:30 a.m. Associates working the overnight shift will receive a $1.00 per hour shift differential.

What You Will Create

• A secure resort environment through proactive surveillance monitoring that helps deter theft, vandalism, unauthorized activity, and safety concerns across the property
• Timely communication and operational coordination by serving as a central point of contact for security personnel, leadership teams, and approved external agencies when necessary
• Accurate and thorough incident documentation through detailed reporting, investigation support, and recordkeeping related to accidents, incidents, and security concerns
• Rapid and effective emergency response by following established protocols and supporting resort-wide safety initiatives during critical situations
• Enhanced fire and hazard prevention efforts through continuous observation, awareness, and prompt reporting of potential risks
• Accountability and asset protection through monitoring procedures designed to safeguard company property and support loss prevention efforts
• Strong collaboration between Security, resort leadership, and operational departments to promote safety, operational continuity, and exceptional guest experiences

What You Can Expect

• An overnight schedule working from 10:00 p.m. to 6:30 a.m.
• A security-focused environment that requires constant awareness and attention to detail
• Regular use of surveillance systems, communication equipment, computers, and reporting tools
• Independent decision-making balanced with collaboration across resort departments
• Responsibility for monitoring multiple areas and responding to changing situations
• Opportunities to develop security, investigation, incident response, and hospitality safety expertise
• A schedule that may include weekends, holidays, and other shifts based on operational needs
• Extended periods of sitting, standing, and monitoring surveillance systems

What You Bring

• The ability to remain calm, focused, and professional during emergency situations and high-pressure circumstances
• Strong observation skills and attention to detail
• Sound judgment and the confidence to make timely decisions when situations require action
• Excellent verbal and written communication skills
• Strong organizational abilities and meticulous documentation habits
• A commitment to discretion, professionalism, and confidentiality
• The ability to work independently while remaining connected to team objectives and security priorities
• A proactive mindset focused on safety, prevention, and risk awareness
• Dependability and accountability in a role that operates during critical overnight hours

Qualifications

• High school diploma or equivalent required
• Previous security experience preferred
• Ability to speak, read, and communicate fluently in English
• Proficiency with computers, email, and basic business technology systems
• Ability to work a variety of shifts, including nights, weekends, holidays, and overtime as needed
• Ability to sit or stand for extended periods, including up to 8 hours
• Successful completion of the resort-provided Hospitality Security Officer Certification Program within 60 days of hire

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with this position. Responsibilities may change or be assigned as needed to support operational excellence, business needs, and exceptional guest service standards.