Vice President, Services Delivery

Description

AdaptX is seeking a Vice President of Services Delivery to build and scale a high-performing Services organization that underpins every customer engagement. This executive will lead a growing team while shaping the operational systems, data processes, and cross-functional alignment required to support a rapidly expanding customer base. The role blends strategic leadership with hands-on execution, ensuring AdaptX delivers with consistency, clarity, and excellence as we grow.

Key Responsibilities

Leadership and Scale

• Build and scale the Services function, balancing hands-on execution with strategic planning.
• Own all Data acquisition and validation across teams. Be a conduit between Customers and AdaptX on gathering and synthesizing data.
• Scale a repeatable, high-quality delivery model that supports rapid growth and evolving client needs.
• Partner with Engineering, and Clinical leadership to align service delivery with AdaptX’s platform and roadmap.
• Create a delivery structure where the clinical team remains the primary strategic and relational voice with clients.
• Own all Data processes with Customers. Build a scalable process to “get data in and out” easily and reliably.
• Manage data validation with Customers. Create solutions to any issues.
• Own the operational success of all service engagements, ensuring projects launch smoothly, stay on track, and meet defined outcomes.
• Lead cross-functional coordination for implementations, onboarding, workflow mapping, and technical enablement.
• Serve as the escalation point for delivery issues.
• Design and refine service workflows, documentation, and playbooks to ensure consistency across clients.
• Implement tools and systems for project management, client communication, and service analytics.
• Drive continuous improvement through debriefs, root-cause analysis, and structured feedback loops.

Execution and Team Ownership

• Personally lead complex or high-visibility data process and implementations until the team scales.
• Roll up sleeves to solve operational gaps, unblock delivery teams, and model the standard of execution expected.
• Draft client-facing materials, workflows, and service artifacts when needed.
• Hire, mentor, and develop a high-performing Services team as AdaptX grows.
• Foster a culture of accountability, clarity, and client-centricity.
• Champion cross-functional collaboration and strong communication norms.

Requirements

• 10+ years of progressive leadership experience, including senior roles in high-growth technology and healthcare environments.
• Proven success leading teams and scaling services delivery in a fast-paced company.
• Exceptional leadership, communication, and people-management skills.
• Strong analytical and problem-solving abilities, with a bias toward action and measurable outcomes.
• High integrity, strong problem-solving skills, sound judgment, and a collaborative leadership style.

The base salary range for this role is between $165k and $185k, depending on experience. AdaptX also offers a comprehensive total rewards package including equity, 100% company paid health benefits for employees, and flexible paid time off.

Equal Opportunity

AdaptX is an equal opportunity employer. All applicants will receive consideration for employment without regard to age, ancestry, color, family, medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. AdaptX does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. AdaptX provides reasonable accommodation to all applicants to apply for positions and to all employees to perform essential functions of their roles.