Workplace Operations Analyst II

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Workplace Operations Analyst to support workplace operations across multiple locations by coordinating facilities services, vendor partnerships, workplace projects, and site integrations to deliver a safe, efficient, and consistent employee experience.

Key Responsibilities 

• Support workplace operations and facilities coordination for assigned company and acquired locations, serving as a primary contact for employees, onsite representatives, property management, vendors, and service providers. 

• Coordinate resolution of facilities, maintenance, cleaning, security, access, life safety, food and beverage, office service, and workplace-related issues through appropriate internal and external partners. 

• Track, assign, follow up on, and document facilities work orders, vendor requests, service issues, site needs, and operational action plans through completion. 

• Support acquired-site integration activities by assessing current workplace practices, documenting site conditions, identifying operational gaps, and coordinating transition activities into standard workplace processes. 

• Coordinate defined vendor realignment and service consolidation initiatives, including collecting site information, comparing current practices, supporting implementation plans, tracking milestones, and escalating risks or decisions. 

• Assist with facilities-related project work such as site rebranding, service transitions, safety program coordination, vendor onboarding, and workplace process changes across multiple locations. 

• Review vendor relationships, service practices, work-order processes, invoicing procedures, and site records to identify inconsistencies and recommend practical improvements for service quality, cost efficiency, and operational consistency. 

• Maintain accurate records related to vendors, service schedules, work orders, site profiles, invoices, expenses, project status, integration progress, risks, dependencies, decisions, and completion dates. 

• Communicate workplace operations updates to employees, onsite contacts, vendors, property managers, internal partners, and Workplace Operations leadership regarding repairs, service changes, project activity, interruptions, and operational issues. 

• Apply established Real Estate and Workplace Operations standards to support consistent site operations, while identifying issues that require leadership review, stakeholder alignment, or escalation. 

Qualifications 

• Bachelor’s degree in business administration, facilities management, real estate, hospitality, property management, or a related field; equivalent related work experience may be substituted for the degree requirement. 

• Minimum of three (3) years of experience in workplace operations, facilities coordination, property management, office operations, vendor coordination, project coordination, or a related operational support function. 

• Experience coordinating facilities services, workplace requests, vendor activities, maintenance, inspections, repairs, office moves, site records, or workplace improvement activities. 

• Experience supporting projects, process changes, vendor transitions, service implementations, or multi-site operational coordination. 

• Ability to collect and organize site information, identify operational gaps, analyze process or service inconsistencies, recommend practical solutions, and follow through on assigned action plans. 

• Strong organizational skills with the ability to manage multiple locations, vendors, requests, records, deadlines, milestones, and priorities simultaneously. 

• Effective written and verbal communication skills, with the ability to exchange information clearly with employees, onsite contacts, vendors, property managers, internal teams, and leadership. 

• Familiarity with facilities work-order systems, vendor-management processes, invoice coordination, workplace safety practices, emergency-preparedness activities, access procedures, or site operating standards preferred. 

Estimated base salary range: $53,300 - $82,000 USD/annually. 

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.